DeepSeek, the controversial Chinese AI chatbot, is no longer available for download in Italy and Ireland.
Both countries pulled the app from Apple and Google stores on Jan. 29, accusing the company of dodging questions about its handling of personal data and causing fears of Chinese government access to user information.
Regulators are pressing the company for answers—and they’re not being polite about it.
Users in Italy trying to download the chatbot were greeted with messages like, “currently not available in the country or area you are in” on Apple devices.
Google users also received a blunt “download not supported” notice. An investigation confirmed DeepSeek had disappeared from Google’s store.
DeepSeek’s disappearance comes on the heels of its explosive rise as the most downloaded free app on Apple’s store in the US and UK.
Released just last week, it offered AI performance comparable to ChatGPT, but at a fraction of the cost. Its rapid growth triggered panic, wiping over $1 trillion off the US stock market in just a day.
Italy’s privacy watchdog, Garante, has given DeepSeek 20 days to explain what personal data it collects, where it’s stored, and whether any of it lands on Chinese soil.
“Our office will launch an in-depth investigation to see if GDPR rules are being followed,” said Pasquale Stanzione, head of the agency.
Garante wants specifics—what data is collected, what legal basis allows it, and what’s being done to protect users. If the company doesn’t cooperate, Italy could hit it with harsh penalties under Europe’s General Data Protection Regulation (GDPR).
Ireland’s Data Protection Commission also fired off its own inquiry. The Guardian’s report claims they’ve requested a detailed breakdown of how DeepSeek processes data tied to Irish citizens.
The investigation reportedly focuses on whether user information is being mishandled or shipped off to China without proper safeguards.
Privacy concerns have been brewing since it became known that DeepSeek’s privacy policy openly states user data is held on “secure servers located in the People’s Republic of China.” The UK government, meanwhile, has taken a more hands-off approach.
British officials said it’s up to citizens to decide whether to use the app. But they promised to act quickly if any serious security risks arise.
China’s national intelligence law doesn’t help ease fears. Under the law, all Chinese companies, organizations, and citizens must assist government intelligence efforts. Critics think this could force DeepSeek to hand over sensitive user data without warning.