Kenya Airways has secured two prestigious accolades at the 4th Annual World Travel Tech Awards, winning Africa's Best Airline Website 2024 and Africa's Best Airline App 2024.
KQ’s website was recognised for its user-friendly design and intuitive features, ensuring that travellers can access comprehensive, up-to-date information at their fingertips.
The recently revamped website includes a price histogram to help customers make informed booking decisions, inspirational travel deals, a trip planner for easy destination selection, and a responsive mobile interface.
KQ’s award-winning app stood out for its ease of use and features that simplify customers’ travel. From booking to pre-departure services, the app integrates innovative functionalities that provide passengers with a smooth, efficient, personalized travel experience.
The World Travel Tech Awards celebrate excellence in the travel technology sector and are a sister event of the renowned World Travel Awards.
The winners are chosen based on public voting, allowing industry professionals and travellers to support their favourite tech innovators. This marks KQ’s first participation in the World Travel Tech Awards.
At the same time, the mobile app delivers an integrated, personalized experience from booking through pre-departure services.
CEO Allan Kilavuka emphasized how these awards show the airline's commitment to enhancing customer experience through digital innovation.
The CEO, noted that these honors complement Kenya Airways' recent achievements at the 2024 World Travel Awards, where it was named Africa's Leading Airline and received additional recognition for its business class service and brand strength.
" These awards showcase our team’s relentless drive to enhance the travel experience through cutting-edge technology. The recognition of both our app and website highlights our customer-centric approach and the critical role digital innovation plays in making our services more accessible, efficient, and enjoyable for our customers.” Kilavuka said.
In related News, Kenya Airways CEO Mr Allan Kilavuka was appointed the new Africa’s Airline Association (AFRAA) Chairperson. Mr. Kilavuka assumed the role of Chairperson of the African Airlines Association at the 56th Annual General Assembly and Summit in Cairo, Egypt, marking a significant milestone for both Kenya Airways and Africa’s aviation industry.
This appointment is a significant development that will shape the future of Africa’s aviation industry.
As the new AFRAA Chairperson, Mr. Kilavuka will lead the association for a one-year term, with the possibility of renewal. In this role, he will be responsible for guiding AFRAA’s strategic direction, representing the interests of its member airlines, and advocating for policies that promote the growth, sustainability, and global competitiveness of Africa’s aviation industry.
In his acceptance speech, Mr Kilavuka expressed his profound gratitude, saying, “It is a privilege to be entrusted with the role of AFRAA Chairperson. I am deeply appreciative of this opportunity and look forward to working alongside industry peers to amplify Africa’s voice in the global aviation, build on greater collaboration, and drive strategic initiatives to enable Africa’s airlines to navigate current challenges and seize new opportunities. Together, we can advance Africa’s aviation industry to benefit all stakeholders and the communities we serve.”
Mr. Kilavuka succeeds João Carlos Pó Jorge, the outgoing Chairperson and CEO of LAM Mozambique, who has led AFRAA over the past two years.
Under Mr Jorge’s stewardship, AFRAA has made substantial strides in addressing challenges posed by the post-pandemic recovery period, pushing for strategic collaborations, and driving sustainability efforts.
Mr Kilavuka, with his proven leadership skills, is expected to continue building upon the progress achieved during Mr Jorge’s tenure, ensuring a smooth transition and a promising future for AFRAA.
Founded in 1968, the association comprises over 40 airlines, including leading carriers from across the continent, representing more than 85% of African air transport.
AFRAA’s mission is to nurture industry cooperation, facilitate the growth of African airlines, and ensure the sustainable development of the continent’s air transport sector. AFRAA actively engages in initiatives that promote a safer, more efficient, and more competitive aviation environment in Africa through its advocacy, research, and member services.
