Google has unveiled a new feature that allows users to enlist the help of trusted friends or family members to regain access to locked accounts.
The update, called Recovery Contacts, introduces a system where users can nominate people they trust to verify their identity in case they lose access to their Google Account.
It is part of a broader effort by Google to simplify account recovery while improving security, especially in an era where digital access is tied to everything from communication and payments to personal data storage.
How it works
Once the feature is rolled out to your region, you will find it under Google Account under Security under Recovery options.
From there, users can add up to ten trusted contacts, friends, colleagues, or relatives who can vouch for their identity during recovery.
The chosen contact will receive an invitation from Google, which they must accept within seven days. After acceptance, the system enforces a short security window before the contact becomes active, preventing misuse if an unauthorised person attempts to add someone.
The person will receive a secure verification code or confirmation request via email or notification. When they confirm it is really you, Google uses that response as an additional verification step, allowing you to reset your credentials and regain access.
Data privacy
Google, however, notes that the recovery contact cannot see or access your emails, files, or personal data. Their only role is to help verify that you are the right owner.
For years, Google has relied on backup emails, phone numbers, and security questions to help users recover their accounts.
However, these methods have proven unreliable, especially in regions like Kenya, where frequent SIM swaps or lost devices can make recovery nearly impossible.
By allowing human verification, Google hopes to solve what cybersecurity experts call the “account lockout paradox”, where security systems are so tight that even legitimate users can’t get back in.
Google also confirmed that the feature is currently rolling out globally, starting with select users in the US, India, and parts of Europe, before reaching Africa in the coming weeks.
